Quality control for feedback M/M/1/N queue with balking and retention of reneged customers
نویسندگان
چکیده
منابع مشابه
A Multi-Server Markovian Feedback Queue with Balking Reneging and Retention of Reneged Customers
The quality of service provides a competitive edge to any business firm. Lack of better service quality mechanism may lead to the dissatisfied customers (feedback customers). This causes loss of goodwill among the customers and finally, the firms may lose their potential customers. Further, due to long wait customers may get impatient, and may abandon the queueing system before getting service....
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We consider a single server, finite capacity Markovian feedback queue with reneging and retention of reneged customers in which the interarrival and service times follow exponential distribution. The reneging times are assumed to be exponentially distributed. Feedback in queueing literature represents customer dissatisfaction because of inappropriate quality of service. In case of feedback, aft...
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Customer retention is the key issue in the organizations facing the problem of customer impatience. Firms are employing a number o f customer retention strategies to sustain their businesses. An impatient customer (due to reneging) may be convinced to stay in service system for his service by utilizing certain convincing mechanisms. Such customers are termed as retained customers. Queuing with ...
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We consider an M/G/1 queue with general retrial times where the blocked customers may balk the system, or join the priority queue, or enter the orbit. As soon as a customer is served, he will decide either to leave the system or join the orbit for another service in accordance with an FCFS discipline. We assume that only the customer at the head of the orbit is allowed to retry for service. We ...
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Customer impatience has a very negative impact on the queuing system under investigation. If we talk from business point of view, the firms lose their potential customers due to customer impatience, which affects their business as a whole. If the firms employ certain customer retention strategies, then there are chances that a certain fraction of impatient customers can be retained in the queui...
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ژورنال
عنوان ژورنال: Filomat
سال: 2020
ISSN: 0354-5180,2406-0933
DOI: 10.2298/fil2001167k